Methodology for calculating the process evaluation and selecting an approach for their optimization and redesign

Abstract

At the legislative level of the Russian Federation, the concept of a banking process is not defined, there are no methods for managing such processes and calculating their cost. Consequently, banks in the Russian Federation manage the processes (their definition (concept), description, cost calculation, selection of criteria for priority optimization or redesign) according to the developed methodology. They also independently establish internal rules for the functioning of the process management system for all branches and other divisions. High-quality and systematic work with banking processes allows the process owner to choose a project approach or tools for its optimization or redesign, depending on the current state of the process, the level of its management, the place of preferential implementation of the process, the vision of its target state. Process management in the implementation of banking activities is becoming particularly relevant in the context of declining marginality of the banking business and/or focusing on the best customer experience of leading Russian banks.